The Aircraft Noise Ombudsman (ANO) conducts independent administrative reviews of Airservices Australia's management of aircraft noise-related activities, including:

• the handling of complaints or enquiries made to Airservices Australia about aircraft noise
• community consultation processes related to aircraft noise
• the presentation and distribution of aircraft noise-related information.

If you have a complaint about aircraft noise, you should first lodge it with Airservices Australia’s Noise Complaints and Information Service.

If they are unable to offer a satisfactory solution, you can then lodge a complaint electronically with the ANO, or write to us at:

Aircraft Noise Ombudsman
GPO Box 1985
Canberra City ACT 2601

The service is free and available to anyone.