Making a complaint

If you have a complaint about aircraft noise, you should first contact the Airservices Noise Complaints and Information Service (NCIS).

If they are unable to offer a satisfactory solution, you can then lodge a complaint electronically with the ANO, or write to us at:

Aircraft Noise Ombudsman
GPO Box 1985
Canberra City ACT 2601

Alternatively, call us on 1800 266 040 and we'll send you an information pack, including the complaint form.

Once you have submitted a complaint, it will go through our review process. Please note that anonymous complaints will not be considered.

Complaint submission guidelines

Unhappy with the ANO's decision?

The ANO is committed to ensuring the best service and access for all applicants. The ANO:

If you disagree with the ANO's decision about your complaint, you can contact us to discuss your concerns.

However, if you remain dissatisfied you can ask the Commonwealth Ombudsman to review the decision.

The Commonwealth Ombudsman's review will consider:

Last Updated: December 15, 2011