The Aircraft Noise Ombudsman (ANO)
conducts independent reviews of Airservices Australia’s and Defence’s management of aircraft noise-related activities.
The Aircraft Noise Ombudsman (ANO) conducts independent reviews of Airservices Australia’s and Defence’s management of aircraft noise-related activities, including:
If you have a complaint about aircraft noise, you should first make your complaint directly to Airservices Australia’s Noise Complaints and Information Service or with the Department of Defence.
If you are not satisfied with the way your complaint was handled, you can make a complaint to the ANO by filling out the online complaint form.
Alternatively, you can make a complaint by phone, email or mail. The service is free and available to anyone.
Following the recommendations of the Aviation White Paper, the Aviation Consumer Protection Bill Package was introduced to Parliament on 1 April 2026. The bill includes the
Following review of a complaint about whether usage of the Gold Coast Instrument Landing System (ILS) was in line with established Noise Abatement Procedures (NAPs),
In June 2025, the Aircraft Noise Ombudsman (ANO) submitted a report to Airservices Australia (Airservices) regarding complaints about usage of the Gold Coast’s Instrument Landing